Front Office All Rounder - Casual (Movenpick Hotel Hobart)

At Mövenpick Hotel Hobart, we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a Front Office All Rounder to join our team.

As a Front Office All Rounder, you will work across all areas of the Front Office, assisting our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, valet parking, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

Responsibilities:

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Log all guest requests to ensure all requests are met within established timeframes.
• Follow up with the relevant team member to ensure guest requests are being fulfilled.
• Assist and direct guests with local attractions and directions.
• Securely store and deliver guest luggage.
• Assist with and cover valet parking as required.

Qualifications:

• An energetic, team-focused and can-do attitude.
• Enthusiasm to connect with guests and to hear their story.
• Exceptional communication skills, both written and verbal.
• High level of computer literacy.
• Excellent attention to detail.
• The ability to work across a 24/7 roster - evenings, mornings and weekends.
• Full Tasmanian Manual Drivers Licence is essential.

What is in it for you?

• ALL Heartist Membership.
• Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts.
• Available on a range of accommodation, services, and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program.
• Earn status & reward points on your worldwide stays.
• “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry-focused training.
• Be part of a dynamic hotel environment with a supportive and fun team.
• Recognition of service anniversaries and Accor Tenure Milestones.