Front Office Executive

We are seeking a Front Office Executive to join our team at AccorHotel in Kochi, KL, India.

As a Front Office Executive, you will be responsible for daily administration, meeting and greeting guests, dealing with queries and complaints, and booking rooms.

Key Responsibilities:

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost-effective use of resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• Maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional, and friendly check-in and check-out.
• Maintain records of all banquet and other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications:

• Bachelor of Hotel Management (BHM) degree or equivalent hospitality qualification.
• Minimum 3 years of professional experience in Front Office department.
• Strong knowledge of front office operations, including reservations systems, front desk procedures, reception protocols, and cashiering functions.
• Proficiency with Opera PMS.
• Excellent interpersonal and communication skills with the ability to interact professionally with guests and colleagues.
• Demonstrated expertise in guest service delivery and customer satisfaction management.
• Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment.
• Proven ability to handle conflict resolution and guest complaints with empathy and professionalism.
• Active selling and upselling capabilities with a results-oriented approach.
• Cultural sensitivity and the ability to work inclusively with diverse teams.
• Leadership potential and willingness to support team members and management initiatives.