Order Management Specialist

We are seeking an Order Management Specialist to join our growing Order Management function. This role involves reviewing customer contracts, facilitating timely and accurate processing of orders, and ensuring compliance with internal policies and procedures.

Responsibilities:

• Review customer orders prior to shipping, ensuring products, pricing, and terms are accurate, complete, and compliant with company policy.
• Reconcile customer order information against the internal system of record.
• Coordinate with Sales, Sales Ops, and Deal Desk to determine the resolution path for any order discrepancies.
• Respond to Sales inquiries regarding opportunity status or any questions on the opportunity closure process.
• Collaborate with global peers to identify solutions for common order issues and drive global consistency in process.
• Identify and support implementation of improvements to Samsara's systems and tools to streamline the order review process.
• Collaborate effectively with cross-functional teams on company projects.
• Support the generation and ongoing maintenance of reporting dashboards to track order volume and activity.
• Champion Samsara's cultural principles as we scale globally.

Requirements:

• 2+ years of professional work experience.
• Professional-level written and verbal fluency in English.
• Excellent attention to detail with an emphasis on accuracy and timeliness.
• Self-motivated and able to work both independently and as part of a larger team.
• Ability to multitask, adapt, and manage time effectively in a fast-paced environment.
• Strong interpersonal and communication skills.
• A continuous improvement mindset and openness to feedback.
• Ability to prioritize and manage multiple responsibilities simultaneously.
• Ability to work during Pacific time zone business hours.
• Ability to work extended hours during month and quarter end.

Preferred qualifications:

• Bachelor's degree in Business, Finance, or a related field.
• Proficiency with CRM and CPQ platform (Salesforce preferred).
• Experience in a contract specialist, order management, and/or related Finance role, preferably in a SaaS or technology company.
• Appreciation for leveraging data to instigate meaningful business process change.
• Aptitude for building and maintaining strong relationships with key stakeholders and peers.

Benefits:

• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.