Accounts Receivable Specialist I

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About the role: Our dynamic collections team plays a crucial role in managing and maintaining client accounts, ensuring timely payments, and fostering strong business relationships. We focus on delivering high-quality service while driving continuous process improvements.

Responsibilities:

• Perform outbound calls and email follow-ups with customers regarding overdue invoices and outstanding payments.
• Investigate and resolve billing discrepancies, payment disputes, and customer queries in a timely manner.
• Maintain accurate records of collection activities, customer communications, and payment commitments in the system.
• Monitor customer accounts and review aging reports to identify overdue balances and payment trends.
• Collaborate with internal teams, including Sales, Customer Success, and Finance, to address account issues and facilitate timely collections.
• Meet the desired collection targets while adhering to company policies and procedures.
• Escalate high-risk accounts or unresolved issues to senior team members when appropriate.
• Contribute to process improvement initiatives and maintain a high level of professionalism in all customer interactions.

Requirements:

• 1-3 years of experience in Accounts Receivable space
• Graduate in B.Com or similar degree.
• Excellent experience in doing outbound reach and ensure the collections are done on time
• Comfortable working in 7 PM IST to 4 AM IST
• Excellent communication, Analytical and collaboration skills
• Working knowledge in tools like highradius / Salesforce / SAP will be an added advantage