Observability Domain Lead

The Observability Domain Lead works in close partnership with the instructional designer and cross-functional stakeholders to guide technical sales enablement for Splunk Observability.

Enablement Strategy, Planning & Seller Readiness

• Partner with the instructional designer to develop and maintain the Observability enablement strategy, ensuring learning priorities align with business needs and the needs of technical sellers.
• Own the Observability enablement roadmap and priorities, including annual enablement plans and quarterly plans.
• Research and assess the challenges sellers and sales engineers face to identify capability gaps, learning requirements, and opportunities to improve seller readiness.
• Use enablement data, KPIs, seller sentiment, and more to make decisions about priority and impact of potential enablement initiatives.
• Evaluate past enablement efforts and use feedback, performance data, and business context to recommend improvements.
• Set technical direction for Observability enablement, helping sellers understand Splunk Observability and confidently communicate its value to customers.
• Represent seller and sales-engineer needs in enablement planning and content decisions.
• Coordinate with the instructional designer, who leads curriculum and learning-experience design, to turn priorities and technical requirements into effective learning experiences.

Technical Direction & Stakeholder Collaboration

• Serve as a trusted Observability subject-matter resource for the instructional designer and cross-functional partners.
• Ensure technical content and product messaging are accurate, relevant, and aligned with current Splunk Observability capabilities and positioning.
• Work with stakeholders across product, product marketing, field sales, and technical sales to align on enablement needs, priorities, and plans.
• Coordinate subject-matter experts and other internal and external contributors to support the development and delivery of enablement programs.
• Advise leaders and stakeholders on Observability seller readiness, field needs, and enablement opportunities.
• Share ownership of stakeholder alignment and approvals with the instructional designer and relevant partners.

Program Delivery, Measurement & Operations

• Lead the establishment and measurement of Observability enablement programs in partnership with the instructional designer and stakeholders.
• Maintenance of the entire Splunk Observability enablement portfolio, ensuring content remains accurate and up to date.
• Establish and monitor measures of seller readiness, proficiency, learning adoption, and business impact.
• Gather and interpret learner, seller, and stakeholder feedback to assess program effectiveness and inform future plans.
• Keep enablement priorities and technical direction current as products, messaging, and seller needs evolve.
• Coordinate cross-functional projects across a broad group of internal and external stakeholders, keeping plans, contributors, and deliverables aligned.
• Willingness and ability to travel to meet business and customer engagement requirements

Minimum Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience, with a minimum of 5 years of prior experience in sales enablement, technical sales enablement, or a related enablement role.
• Previous background with developing enablement plans, coordinating training programs from planning through delivery, and working with instructional designers or subject-matter experts.
• Prior experience managing cross-functional projects and coordinating multiple program priorities.

Preferred Qualifications

• Experience supporting enablement initiatives for observability, security analytics, cloud, or data platforms.
• Previous experience with Splunk Observability and supporting technical seller or sales engineer roles.
• Familiarity with Splunk product suites and the specific requirements of technical sales positioning, demonstrations, and proof-of-concept workflows.
• Experience utilizing learner feedback, adoption metrics, and business data to evaluate and measure program effectiveness.
• Background in technical sales activities including value-based selling and customer engagement strategies.