Sales Team Lead

This role can be performed remotely from the Bay Area.

Join a dynamic sales team that serves as the chief customer outcomes and services strategist, leading the overall services strategy and supporting teams, while driving incremental services growth through close coordination with the Account Team, developing the opportunity and driving it to closure to grow Recurring Revenue business.

You will ensure our customers have the best support coverage and professional services aligned to the customers' expected outcomes.

Responsibilities:

• Engage specialist teams to enhance the sales process and ensure effective partnership with Customer Success to enhance services adoption.
• Identify and manage opportunities across a large mix of accounts to expand coverage and impact of services across new and existing customers/markets, leveraging customer and data insights to enhance service adoption.
• Build and sustain strong, long-term relationships with customers.
• Collaborate with customers to create demand for new services aligned to customer's desired outcomes and business needs, upsell/cross-sell additional solutions during new and renew pursuits.
• Conduct data analysis to uncover new opportunities, understand buying propensity, service availability, and potential for unattached products.
• Utilize data to show customers' needs, implicate pain, and derive forecasts, setting weekly, monthly, and quarterly sales commitments.
• Stay informed about industry trends, market dynamics, and competitive landscapes.
• Aligned to accounts, territories and/or segments.
• Focus on New and Renew Upsell of Premium Services, inserting them into a Buying Program, and including Point of Sale and Uncovered Product Attach.
• High engagement and cross-functional collaboration with the Account Team, CX product management, renewals, global services sales, and other functions.

Minimum Qualifications:

• 5+ years managing end-to-end deal cycles of moderate to high complexity independently.
• 5+ years of experience developing and executing account plans for Enterprise Accounts, including identification of business priorities, buying centers, whitespace, competitive landscape, and expansion opportunities.
• Previous experience partnering with Sales Engineers, Customer Success, Marketing, Partners/Alliances, Professional Services, and executive leadership to advance complex opportunities.
• 5+ years of experience maintaining CRM opportunity data, next steps, close dates, deal values, stage progression, and forecast categories.

Preferred Qualifications:

• Ability to forecast quarterly revenue within an established sales methodology and cadence, including clear identification of risks, dependencies, and required actions.
• Experience meeting sales targets across new business and existing customers within an assigned territory.
• Tailors engagement strategies to activate Champions, reflect buyer's Decision Criteria, and anticipate the expectations of the Economic Buyer.
• Locks preference by tying Cisco's portfolio to enterprise-wide Decision Criteria.
• Influences discovery strategies, championing innovative approaches that help unlock customer value through services.
• Co-develops initiatives to ensure Cisco's consistent alignment with customer expectations, services standards, and communication protocols.
• Advances insight-driven strategies that strengthen engagement and accelerate service uptake.
• Develops strategies to enhance communication and accountability across teams, maintaining focus on customer satisfaction.
• Directs initiatives to adapt future-focused service offerings to better meet evolving customer objectives and expand account through lifecycle selling.
• Creates strategies grounded in the E2E selling methodology to elevate team knowledge, boost effectiveness, and deliver greater customer value and impact.
• Develops strategies for fostering collaboration across the organization, ensuring integrated efforts aligned with required customer intimacy.
• Designs methodologies that enable future process optimization and strengthen forecasting precision.
• Develops initiatives to cultivate gravitas in customer engagements, ensuring teams communicate with clarity, credibility, and strategic alignment.

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away (10 paid holidays, 1 floating holiday, 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness)
• Optional 10 paid days per full calendar year to volunteer

Salary Range: $292,100.00 - $384,200.00