Account Manager

Manage identified customer accounts day to day, forming strong relationships with core client contacts. Grow accounts by working with Associate Director / Director to identify customer needs and developing and presenting strategic solutions to address these.

Essential Functions

• Manage day to day relationships with core client contacts, including external pharmaceutical clients and internal IQVIA Business Units.
• Define account and project strategy, with support from Associate Director / Director, to ensure alignment with strategic objectives.
• Deliver relevant value propositions by articulating the services delivered by the Practice Area.
• Generate business growth through strong account delivery and day to day customer relationships.
• Identify customer needs and work with Associate Director / Director to quantify and address with strategic solutions.
• Proactively identify new business opportunities outside of existing account work.
• Take responsibility for new business target for allocated accounts with support from AD / Director.
• Participate in proposal and pitch development and presentation, with support from AD / Director.
• Ensure clear scope of work to the Project Management for successful delivery of the project to the Customers Brief, timelines and budget.
• Work with project management and budgeting teams to ensure effective scoping and budgeting of projects.
• Identify project change notices/change order opportunities.
• Liaise with project management team to ensure accurate tracking of project budgets.
• Communicate with customer around budgets, project change notices and reconciliations.
• Manage day to day allocated customer accounts, act as core customer point of contact and ensuring a positive customer experience and client satisfaction with IQVIA partnership.
• Lead collaborations with other team members to ensure quality, on time and cost-effective delivery of outputs.
• Grow revenue on allocated accounts.
• Identify new business opportunities and participate in development of IQVIA responses.

Qualifications

• Bachelor's Degree
• 7 years relevant experience within the pharmaceutical industry or agency environment
• Or equivalent combination of education, training and experience
• Sound understanding of biopharmaceutical lifecycle strategy as it pertains to allocated Practice Area(s), and Practice Area services and solutions
• Sound communication, presentation and interpersonal skills
• Strong computer literacy, organizational, communication, and problem-solving skills
• Demonstrated ability to work effectively through others in a global environment to deliver results
• Good leadership skills in a matrix environment and able to guide and mentor junior staff
• Sound understanding of business strategy
• Excellent customer service skills
• Sound judgment and decision making skills
• Ability to establish and maintain effective working relationships with coworkers, managers and clients