Description
As a Mid Market Team Lead, you will lead and develop a team of account managers responsible for managing Mid Market partners, including local gems and national chains.
Your primary focus will be to support your team, set clear priorities, and define the growth strategy for this restaurant segment. You will work closely with account managers on their partner portfolios, getting directly involved with top or complex partners' commercial negotiations or where needed, and ensuring partners are consistently meeting performance targets.
This role requires strong people leadership, strategic thinking, and the ability to balance hands-on support with scalable impact.
Responsibilities:
- Manage, coach, and develop a team of Account Managers managing restaurant partners
- Drive adoption and sell Deliveroo tools and features to partners
- Set clear goals, priorities, and performance expectations for the team
- Define and own the growth strategy for your restaurant segment
- Get directly involved with top-tier or complex partners when required
- Drive consistent operational excellence through performance reviews
- Identify risks, challenges, and opportunities across the segment and act early
- Collaborate cross-functionally to remove blockers and improve partner outcomes
- Scale best practices, tools, and ways of working across the team
Requirements:
- 5+ years in a commercial role, with 3+ years of proven experience managing a complex team
- Strong understanding of restaurant marketplace dynamics and performance drivers
- Commercial mindset with the ability to guide negotiations and growth discussions
- Data-driven approach to performance management and decision-making
- Strong stakeholder management and communication skills
- Ability to coach, influence, and support others rather than owning all execution
- Comfortable operating in fast-paced, changing environments with high ownership
- Fluent in English and Arabic
Benefits:
- Solve meaningful problems at real scale
- See your impact, fast
- Grow through challenge and ownership
- A culture built for builders
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