MEAL and IM Associate

Under the overall supervision of the Head of Programmes, the MEAL and IM Associate will support the effective implementation of Monitoring Evaluation, Accountability and Learning (MEAL) and Information Management (IM) functions.

The position will contribute to the accurate collection, recording, validation, analysis, reporting and maintenance of programme and operational data in accordance with IOM policies, relevant programme requirements, donor requirements, applicable data protection principles, and established MIMOSA procedures.

Responsibilities:

• Support programme and field teams with the timely, complete and accurate recording of beneficiary, assistance, service and case-related information in MIMOSA.
• Conduct routine data quality checks on MIMOSA records and maintain a MIMOSA data quality and compliance tracker.
• Support the preparation of regular MIMOSA compliance and data quality reports.
• Support users with basic MIMOSA-related data management queries and escalate technical or system-related issues.
• Support the collection, consolidation, cleaning and analysis of programme and operational data from field locations and relevant information systems.
• Assist the Protection Coordinator in compiling data for internal, donor and management reports.
• Conduct routine quality assurance checks before dissemination of reports and information products.
• Support the preparation and maintenance of data visualizations and simple dashboards using appropriate tools.
• Support the MEAL function in implementing and regularly updating established programme monitoring plans and tools.
• Support field teams in the implementation of monitoring exercises and data collection activities.
• Support the consolidation and analysis of monitoring findings and contribute to the preparation of monitoring reports and presentations.
• Maintain an updated indicator tracking mechanism and support programme teams in monitoring progress against agreed targets.
• Document lessons learned, good practices and recommendations emerging from monitoring and evaluation activities.
• Support the dissemination of monitoring findings for consideration by relevant programme colleagues in programme and operational decision-making.
• Support the regular updating of country-wide protection service and referral maps.
• Support the implementation and monitoring of beneficiary feedback and accountability mechanisms.
• Assist in receiving, registering, categorizing and tracking Beneficiary Feedback Mechanism (BFM) requests.
• Maintain an up-to-date feedback tracker and refer cases to responsible colleagues or units.
• Escalate sensitive complaints, safeguarding concerns, protection issues, fraud allegations or other matters requiring specialized action.
• Support the development of communication and feedback materials that promote awareness of available feedback and complaint mechanisms.

Qualifications:

• Bachelor’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with three years of relevant professional experience; or,
• High School diploma with five years of relevant professional experience.
• Experience in working with migrants, civil society and government is an advantage;
• Experience in data collection, data management, monitoring and evaluation, reporting and/or information management;
• Prior experience working for IOM, a UN agency or another international organization in IM and/or MEAL is an advantage;
• Experience working with MIMOSA is an advantage; and,
• Experience in handling sensitive information and personal data.

Skills:

• Proficiency in Microsoft Office applications, particularly Excel;
• Strong interpersonal and communication skills;
• Strong attention to detail and organizational skills;
• Ability to organize assigned work, manage competing priorities and meet established deadlines;
• Knowledge of data collection, data quality, information management and basic monitoring and evaluation principles;
• Knowledge of migration-related subject areas dealt with by IOM;
• Good record-keeping, data analysis and data-entry skills; and,
• Ability to prepare statistical tables, charts, simple dashboards and other routine information products.