Project and Program Manager with German

HPS Managed Service Delivery (HPS MSD) is responsible for implementing and managing HP Managed Service contracts across PC, Print, and Collaboration businesses.

As a Project and Program Manager, you will oversee the successful transition and implementation of HP Managed Services, ensuring the highest Total Customer Experience (TCE).

Key Responsibilities:

• Lead end-to-end transition of managed services projects or programs in accordance with contractual commitments and customer outcomes.
• Act as primary customer point of contact throughout implementation and transition, managing communication, expectations, governance, risks, issues, and escalations.
• Develop, maintain, and govern overall project and transition plans, ensuring alignment across internal teams, suppliers, partners, and customer stakeholders.
• Manage project financials, including budgets, forecasting, purchase orders, supplier payments, revenue realization, and cost control.
• Establish and drive project governance, including status reporting, KPI tracking, milestone reviews, change control, and executive communications.
• Coordinate cross-functional resources to ensure successful execution of project deliverables.
• Build and maintain strong relationships with customer project managers, sponsors, and key stakeholders.
• Support sales and pursuit activities by contributing delivery expertise, solution validation, implementation planning, and opportunity assessments.
• Ensure contractual, operational, and commercial compliance throughout the project lifecycle.
• Identify, assess, and manage project risks, dependencies, issues, and opportunities.
• Oversee deployment and implementation activities, including project setup, supplier onboarding, ordering coordination, forecasting, installation management, and service readiness.
• Maintain project data quality and ensure accurate updates across project management and operational tools.
• Monitor project performance against cost, schedule, quality, and other targets.
• Facilitate project handovers to operational delivery teams and conduct lessons learned reviews.
• Mentor project team members and promote professional development and project management excellence.

Requirements:

• Advanced university degree or equivalent.
• 5+ years of client-facing experience.
• 5+ years of Project Management experience in IT or Transition/Transformation services.
• Strong written and verbal English and German language skills.
• Technical skills in MS Office, Smartsheet, and AI.
• PMP or alternative Project Management certification is considered an advantage.
• ITIL certification is a plus.

Benefits:

• Additional medical insurance.
• Life insurance.
• Additional days paid leave.
• Food vouchers.
• Wellness program.
• Work-life balance support, including work-from-home opportunities.