Lead - Account Executive

Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.

As a Lead Account Executive, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers.

Responsibilities:

• Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory.
• Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results.
• Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice.
• Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success.
• Develop and manage a strong pipeline with accurate forecasting.

Qualifications:

• 5 to 8 years of quota-carrying SaaS sales experience in mid-market or enterprise accounts, with a proven track record of exceeding revenue goals.
• Previous experience with ITSM/ITAM solutions is an advantage.
• Demonstrated ability to manage full sales cycles, engage diverse stakeholders, and deliver measurable business impact.
• Skilled in prospecting, pipeline development, and forecasting, applying a structured yet flexible approach to consistently meet targets.
• Expertise in solution selling, with the ability to understand customer needs and position software solutions that drive productivity, engagement, and ROI.
• Growth-oriented, with a customer-first mindset and the ability to build strong cross-functional partnerships that unlock new opportunities.
• Fluency in French and English is a must.