Head of Renewals, EMEA & APAC

Job Overview

As the Head of Renewals, EMEA & APAC, you will lead a distributed team of Renewals Specialists and build regional refinement on a globally consistent model. You will partner with global and regional Sales leaders, Customer Success, Sales Strategy & Operations, and other internal partners to translate global priorities into regional plans.

Responsibilities

• Set and execute the EMEA and APAC renewals strategy, translating global priorities into regional and segment-specific plans that improve retention, support expansion, and protect sustainable commercial outcomes.
• Build a proactive renewal motion with Sales and Customer Success, establishing early account planning, clear responsibilities, and consistent specialist partnerships.
• Build trusted partnerships across account executives and front-line, second-line, and regional sales leaders, ensuring renewal insights inform account and territory plans and translate into clear action.
• Establish a rigorous regional operating cadence for renewal forecasting, risk inspection, deal strategy, and escalation.
• Design team coverage and capacity plans that balance strategic deal support with scalable engagement across the renewal portfolio.
• Recruit, coach, and develop a high-performing team of Renewals Specialists, strengthening negotiation skills, commercial judgment, and strategic account-team partnership while supporting individual career growth.
• Provide strategic guidance on complex renewals and serve as an executive sponsor or senior escalation partner for key customer relationships.
• Scale shared playbooks, systems, and AI-enabled workflows, with clear quality standards, human review, and accountability for adoption and delivery.
• Surface recurring customer and commercial insights to inform improvements to renewal playbooks, tooling, and cross-functional execution.

Requirements

• 10+ years of experience in renewals, customer success, account management, or technology sales, including 5+ years of people leadership, with a demonstrated track record of delivering retention and growth outcomes for existing customers.
• Experience leading geographically distributed commercial teams across multiple markets and cultures, with the ability to adapt engagement models to regional and customer-segment needs.
• Demonstrated success leading complex renewal or existing-customer negotiations, balancing customer value, retention, expansion, pricing, and sustainable commercial outcomes.
• Proven ability to build trusted partnerships with senior Sales and Customer Success leaders, align teams around shared priorities, and establish clear responsibilities in a matrixed organization.
• Experience building proactive renewal engagement models that bring account teams together early to identify risks, establish account strategies, and uncover expansion opportunities.
• Strong analytical and operational judgment, including renewal forecasting, performance inspection, and translating customer consumption, pricing, and commercial data into clear recommendations and action.
• Experience designing and scaling team coverage, capacity plans, and repeatable operating processes in a high-growth technology environment.
• Demonstrated ability to recruit, develop, coach, and retain high-performing teams, strengthening both commercial judgment and strategic account-team partnership.
• Ability to translate long-term strategy into clear priorities, delivery commitments, and measurable execution, while operating effectively through ambiguity.
• Strong executive communication skills, with the ability to advise senior stakeholders and engage directly in strategic customer negotiations and escalations.

Preferred Qualifications

• Experience leading a dedicated renewals organization.
• Experience working across both EMEA and APAC.
• Familiarity with payments, financial infrastructure, or consumption-based commercial models.
• Experience applying automation and AI to improve commercial workflows, with clear standards for adoption, quality, and human review.