Description
We are seeking a Guest Services Agent to join our team at the Ala Moana Hotel by Mantra in Honolulu, HI. As part of the Front Office team, you will be responsible for providing exceptional customer service, handling guest inquiries and requests, and ensuring a seamless guest experience.
Responsibilities:
- Greet and register guests, maintaining accurate records of their stays
- Provide prompt and courteous service to meet high standards of service
- Assist with guest inquiries and requests, responding with the appropriate action
- Accurately complete the registration process for guests from start to end
Qualifications:
- High school diploma or equivalent required
- Excellent communication and multi-tasking skills
- Previous customer experience and ability to work effectively under pressure
- Exceptional problem-solving skills and ability to maintain composure in difficult situations
- Ability to work independently or as part of a team
Benefits:
- Comprehensive medical, dental, vision, and drug coverage
- Paid vacation, sick leave, and holidays
- Parking options and bus subsidy available
- Complimentary meals during shifts in our Team Member Cafeteria
- Uniforms provided or dry-cleaning allowance
- Exclusive hotel discounts through Accor's global network
- Access to training, development programs, and career growth opportunities
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