Reservation Agent

Join AccorHotel as a part-time Reservation Agent and be part of a global hospitality group with a vision of responsible hospitality. You'll work with iconic brands like Sofitel Auckland Viaduct Harbour, SO/ Auckland, TRIBE Auckland, and JO&JOE Auckland.

As a Reservation Agent, you'll process and input group, FIT, and corporate reservations, answer calls promptly, and provide exceptional customer service. You'll also take initiative to engage with guests, deliver emotional and heartfelt service, and maintain accurate records.

Key responsibilities include:

• Processing and inputting reservations following hotel policy
• Handling calls efficiently and effectively
• Providing upselling opportunities and recruiting onto Accor Live Limitless (ALL)
• Liaising with Sales and Food and Beverage teams for events and conferences
• Maintaining accurate records and ensuring compliance with company procedures

To succeed in this role, you'll need:

• Previous reservation or front office experience (at least 1 year)
• Expert knowledge of Opera and familiarity with Accor ResWeb and DataWeb systems
• A passion for high-end hospitality and attention to detail
• Excellent listening and negotiation skills
• Ability to build warm relationships and project a professional image

Benefits include:

• Staff meals while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across Accor Hotels properties
• Family and friends hotel discounts
• Opportunities for further development and worldwide career progression
• Annual reward of a free night's accommodation at the hotel