Food Runner, Binchotan Bar & Grille (Full Time)

Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise.

Join a luxury oasis where the aloha spirit comes alive at Fairmont Orchid, an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon.

Job Summary: Binchotan Bar & Grille is where fireside cooking meets modern flair. At Fairmont Orchid's hottest new restaurant, guests explore the long-running creative culinary exchange between Hawai'i and Japan at our Traditional northern Japanese grill utilizing centuries-old practices of robatayaki: fireside cooking, grilled to perfection.

Responsibilities:

• Provide unique dining experiences to all guests through warm, personal and detailed service in a luxury, upscale and fast-paced environment.
• Ensure a positive first impression of the restaurant for guests through detailed cleanliness, set-up and ambiance control.
• Distribute and deliver guest food orders onto the service floor and serve them at their tables to the correct guest.
• Maintain complete knowledge of all F&B services, contents and preparation methods, outlets and hotel services/features.
• Assist servers in proper garnishing of all menu items ordered.
• Maintain cleanliness of all chinaware. Monitor quality and consistency of all menu items being served.
• Maintain clean and orderly condition of the service line station.
• Daily requisition of all food condiments and ensure adequate stock levels of all necessary dishware, linen and condiments for daily service operations.
• Remember individual patron's names and their preferences to extend personalized service.
• Ensure that all food and beverage are served according to service standards.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
• Assist other Food & Beverage outlets with their operations during peak times or when required.
• Apply necessary precautions with regards to hotel food safety and hygiene standards (HACCP).
• Be well-versed in hotel fire and life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Benefits:

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees.
• Employer-paid coverage for group life and accidental insurance coverage ($7,500).
• 401(k)/retirement saving plan and matching program.
• 11 paid holiday/personal days per year + 10 days of paid vacation.
• 50% discounts at hotel restaurants, 30% discount on retail items at Fairmont Store and 30% discount on services offered in Spa Without Walls.
• Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide).

Qualifications:

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed and service-oriented with an eye for detail, self-motivated and energetic.
• Provide necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).