Description
Join a dynamic team at Fairmont Royal Palm Marrakech, part of AccorHotel's network of 90 exceptional establishments worldwide.
As a Booking Agent, you will provide professional and friendly service, ensuring seamless booking experiences for our guests.
Responsibilities:
- Offer exceptional customer service
- Manage bookings and reservations on our system
- Update reservation lists and ensure data accuracy
- Respond promptly to guest inquiries via phone and email
- Inform guests about our services and facilities
- Adhere to departmental policies and procedures
Qualifications:
- Previous customer relations experience
- Proficiency in Microsoft Windows applications
- Excellent interpersonal and problem-solving skills
- High level of responsibility and reliability
- Ability to work under pressure in a fast-paced environment
- Teamwork and communication skills
Benefits:
- Exclusive employee benefits, including room upgrades, extended stays, and discounts on dining and wellness
- Opportunities for career growth and development
Our values:
- Respect: We value individuality and treat everyone with fairness and dignity
- Excellence: We strive to create authentic connections and make every experience unforgettable
- Belonging: We celebrate diversity and support each other
- Empowerment: We encourage initiative and autonomy
- Integrity: We build trust through mutual respect and authenticity
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