Front Office Agent

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Front Office Agent.

The Front Office Agent at Raffles & Fairmont Doha is responsible for delivering exceptional luxury hospitality by providing a warm, professional, and personalized welcome to guests from arrival until departure.

Key Responsibilities:

• Welcome guests warmly and provide professional front desk services
• Manage guest check-in and check-out procedures efficiently
• Handle reservations, room assignments, and guest registration
• Respond to guest inquiries, requests, and complaints promptly
• Process payments, billing, and guest account settlements accurately
• Maintain accurate guest profiles and reservation information
• Coordinate with Housekeeping, Concierge, and other departments
• Provide information about hotel facilities, services, and local attractions
• Promote room upgrades, hotel amenities, and loyalty programs
• Handle guest feedback and provide effective service recovery
• Maintain confidentiality and follow hotel policies and procedures
• Ensure compliance with Raffles and Fairmont luxury service standards

Qualifications:

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
• Previous experience in Front Office, Guest Services, or Customer Service, preferably in a luxury hotel environment
• Knowledge of Opera PMS or other hotel property management systems
• Proficiency in Microsoft Office applications
• Excellent verbal and written communication skills in English
• Additional language skills are an advantage
• Strong customer service and interpersonal skills
• Excellent organizational, multitasking, and problem-solving abilities
• Professional appearance and a warm, service-oriented personality
• Ability to handle guest complaints with diplomacy and professionalism
• Strong attention to detail and commitment to luxury service standards
• Ability to work flexible shifts, including evenings, weekends, and public holidays
• Ability to work effectively in a multicultural and fast-paced environment
• Strong teamwork and collaboration skills
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.