Description
SLS Dubai Hotel and Residences, part of AccorHotel's Ennismore, seeks a Front Desk Agent.
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable stay.
Key responsibilities include:
- Welcoming and checking in guests, providing information about the hotel, its services, and local events
- Handling guest requests, accidents, and complaints promptly and efficiently
- Managing room assignments, reservations, and billing
- Maintaining accurate records and updating the reception handover book
- Ensuring guest privacy and security, adhering to confidentiality standards
- Collaborating with other departments to provide excellent service
- Upselling to maximize revenue
- Maintaining a clean and organized workspace
Requirements:
- High School Diploma or equivalent
- 1-2 years of experience in a public-facing role, preferably in a luxury hotel
- Proficiency in English, with strong verbal and written communication skills
- Ability to multitask, work in a fast-paced environment, and attend to detail
- Familiarity with computer systems and point-of-sale software
- A gracious, friendly, and fun demeanor
We offer a dynamic work environment and opportunities for growth and development.
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