Employment Supervisor

The Employment Supervisor is responsible for maintaining and enhancing the provision of employment services for refugees, asylees, and SIV clients to attain self-sufficiency. The Employment Supervisor ensures program goals are met and manages quality control for both service provision and contractual compliance. The Employment Supervisor supervises a team and reports to the Economic Empowerment Manager.

Major Responsibilities:

• Provide leadership, development support and supervision to direct service staff
• Ensure compliance of self and employment team with all policies, procedures, and protocols of the agency
• Actively participate and oversee the implementation and management of the employment programs to ensure all program requirements and IRC standards of care are met
• Track enrolled clients utilizing the ETO and IRIS systems to ensure all employment services are provided in a timely manner and properly documented
• Maintain close communication with employment staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery
• Identify opportunities to advance gender equality with a focus on increasing employability access for women participants
• Develop and cultivate long term relationships with area employers in order to identify appropriate employment opportunities for clients
• Use personal vehicle as a mode of transport for both self and clients to various job responsibilities in and around the service delivery area
• Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking and other areas of administrative compliance
• Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews in partnership with the supervisor and employment specialists
• Monitor progress towards programmatic performance requirements and encourage the employment team towards these goals
• Produce high-quality program reports in a timely manner
• Participate in all program meetings, staff development activities, and other duties as assigned

Requirements:

• Undergraduate degree required; preferably in Social Work, Human Services or a related field of study
• Minimum two to three years of experience securing employment opportunities for clients, either in domestic refugee resettlement, other workforce development fields, or closely related social service delivery
• Experience supervising, supporting, and training staff strongly preferred
• Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, and in a fast-paced environment
• Excellent program and staff management skills: experience developing, leading, implementing and monitoring projects or programs in nonprofit or community-based organizations
• Proven negotiation, interpersonal, and oral and written communication skills, especially in a multicultural environment
• Must be mission and outcome driven, self-confidence, and commitment to client success
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills
• Excellent communication skills, with fluency in written and spoken English
• Valid driver's license, access to personal vehicle with current insurance, and the ability to travel regularly throughout the service delivery area