Distribution Customer Service & Booking Supervisor

Join Expeditors as a Distribution Customer Service & Booking Supervisor in Irving, TX. You will lead the office team managing orders, bookings, and customer communication. Your day-to-day tasks will involve managing work orders, inventory records, and CSR assignments, as well as providing proactive order-status communication and escalation to client stakeholders.

Key responsibilities include:

• Managing work orders and CSR/Agent assignments across shifts
• Overseeing order intake, release, and status updates in the WMS and customer systems
• Booking carriers and confirming pickups against order cut-off times and ship-date commitments
• Maintaining accurate inventory and transaction records, resolving exceptions with floor supervisors
• Providing proactive order-status communication and escalation to client stakeholders
• Preparing daily and weekly service reports for the Operations Manager
• Training, coaching, and evaluating EI agents, maintaining desk procedures and SOPs
• Supporting QMR preparation with service data and issue summaries

Program specifics include:

• Revenue Fulfillment (REV1, REV2): carrier booking and customer-facing order status for high-value hardware
• RMA Fulfillment (RMAF1): advance-replacement orders where speed and serial-number accuracy are critical
• RMA Operations (RMAO1 variant): returns communication, OS&D notifications, disposition, and returns-to-vendor documentation
• REV2: helping stand up the customer service desk, hiring, and training to mirror REV1

Qualifications:

• College degree preferred
• Customer service or logistics office experience, including lead or supervisory experience
• Strong Excel, WMS, and order-management skills; carrier booking experience a plus
• Excellent written and verbal communication; composed under deadline pressure

Physical/work environment:

• Primarily office-based with regular time on the warehouse floor of a secured, high-value facility
• Extended computer work; ESD and PPE rules apply when on the floor

Special requirements:

• Background check required
• Bilingual a plus
• Flexibility for peak periods, overtime, and occasional weekend work

Benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus