Description
We take care of our employees, and they take care of our customers! Become a member of a global community!
The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations.
Key Responsibilities:
- Build customer relationships and provide excellent customer service
- Identify and address issues that may impact customer satisfaction
- Monitor and manage ticketing system for customs compliance requests
- Monitor compliance to ensure 100% adherence to laws, regulations, and corporate policy
- Verify and review shipping documents and commercial invoices
- Facilitate information gathering and evaluate import and export restrictions
- Advise customers on import and export restrictions and customs-related matters
- Track operational metrics and meet SLAs
- Escalate issues and keep management updated
- Identify gaps in current processes and suggest opportunities for improvement
- Stay up-to-date on regulatory requirements and procedures
- Support project execution and drive assigned projects
- Implement new business initiatives and track project activities
QUALIFICATIONS:
- Bachelor's degree or equivalent working experience
- 1-3 years related experience in customs compliance operations
- Understanding of international trade and customs regulations
- Knowledge of international air and ocean transport logistics processes
- Excellent customer service skills
- Risk-sensitive with excellent communication and interpersonal skills
- Self-starter with time management, resource management, attention to detail, and persuasion skills
ADDITIONAL INFORMATION: Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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