Distribution Agent - Warehouse

As a Distribution Agent - Warehouse at Expeditors, you will play a crucial role in ensuring the smooth operation of our warehouse and distribution activities.

Responsibilities:

• Process and input customer orders and distribution accounts daily
• Provide accurate and timely operational reports
• Run stock reports to check product availability
• Generate paperwork and necessary information for customer work orders
• Perform accurate and timely data entry for receiving, order allocation, shipping, and inventory management
• Rate domestic transportation bills
• Coordinate special shipping requests with Transportation and Operations Departments
• Trace orders and notify customers of any activity concerning their order
• Ensure accurate and timely client and vendor billing
• Maintain damage records and backorder logs
• Handle returned merchandise efficiently
• Input receipts, putaways, moves, picks, shipments, and cycle counts
• Provide warehouse staff with necessary documents and information
• Maintain excellent working relationships with customers
• Report customer feedback to management
• Act as a liaison between the warehouse and customers
• Contribute to maintaining strong relationships with vendors
• Provide support with miscellaneous projects, filing, and research
• Maintain a current and accurate DLSOP
• Answer phone calls according to Expeditors standards
• Meet compliance with regulations and company policies
• Meet KPI standards
• Ensure smooth freight process flow
• Track and trace air export files and report
• Use Tree View on a daily basis
• Communicate arrival notices to overseas and customers
• Interact with customers to arrange international shipments
• Understand department process flow and look for best practices to improve operational efficiency
• Respond to emails and requests in a timely manner
• Escalate problems to management when necessary
• Attend training classes and meet company standards
• Promote compliance with company policies and regulations

Qualifications:

• Effective interpersonal skills
• Pro-active and strong organizational skills
• Good Microsoft Office skills
• Fluent in operational English, both oral and written