Director, Account Management

Mastercard is seeking a motivated and detail-oriented manager to support its sales team operations and contribute to its growth. The successful candidate will be responsible for managing relationships with banks and financial institutions, driving the adoption of Mastercard products and services, and developing business strategies to achieve sales goals.

Key Responsibilities

• Manage relationships with assigned accounts and strengthen customer engagement at all levels
• Lead and build business development strategies for each assigned account, with full responsibility for profitability and alignment with country targets
• Own the P&L of assigned accounts and end-to-end relationships with customers
• Set sales strategies and achieve sales goals that drive market share, volume, and revenue growth
• Lead and manage existing customer relationships, identifying opportunities and customer needs
• Partner with customers to deliver customized solutions and comprehensive consulting support
• Manage pipeline at the account level and contribute to sales and net revenue targets
• Analyze customer business through profitability modeling, financial forecasting, and competitive analysis
• Design strategies, messaging, and proposals for customers
• Support management of key customer relationships at manager levels
• Collaborate with the account team and customers to plan, execute, and monitor progress against annual business plans
• Assist in local projects and cross-functional initiatives
• Engage with Mastercard's cross-functional team to design and execute tactical plans to execute the customer strategy and bring relevant business best practices
• Leverage Mastercard's brand, sponsorship properties, products, and technological payment solutions to identify new product opportunities and develop bespoke propositions
• Grow Mastercard's share within assigned accounts
• Handle administrative and operational issues related to assigned accounts
• Uncover business opportunities and work with Mastercard's cross-functional team to assess new concepts and ideas
• Work closely with the Head of Financial Institutions to recommend and develop market strategy, business planning, expense management, budget, financial monitoring, etc.

Requirements

• Excellent analytical skills, including cards P&L analysis, financial forecasting, and competitive analysis
• Superior presentation skills, written and oral, in Spanish and English
• Strong capability to create PowerPoint presentations
• Proven ability to develop business relationships at all levels
• Results-oriented and customer-focused
• Strong sales, business development, and relationship management background
• Ability to understand and execute key operational aspects and attend to details
• Excellent problem-solving, analytic capabilities, and business acumen
• Selling skills with the ability to initiate, pursue, and close a sale, as well as strong influencing and negotiation skills
• Bachelor's degree or equivalent, with an MBA preferred
• Proven track record of project management capabilities
• Team-player with hands-on attitude and strong collaboration skills
• Capability to interact with top management and support functions
• Humble, flexible, and empathic
• Banking sector market knowledge
• Payment systems market knowledge, including experience in issuing and acquiring
• Fluent in English and Spanish