Customer Service Associate, Provisioning

Zscaler is looking for a Customer Service Associate, Provisioning to join its team. This is a remote role, reporting to the Senior Manager, Technical Support Engineering in the Support department.

The Customer Service Associate helps deliver secure and reliable Zscaler services for U.S. Public Sector and Federal customers. This role handles provisioning requests and related service changes across approved systems and controlled environments.

Responsibilities:

• Review provisioning requests for completeness, authorization, customer and tenant details, requested services, and required approvals
• Create, configure, update, and, where authorized, decommission customer or internal tenants and services using approved provisioning systems
• Apply service entitlements, feature enablements, tenant settings, and account or cloud identifiers in accordance with documented procedures
• Validate changes after completion and document the work, approvals, exceptions, and relevant identifiers in the system of record
• Follow applicable Federal security, access-control, data-handling, and compliance requirements when working in controlled environments

Requirements:

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• U.S. citizenship is required for this position due to the nature of the assigned customer base
• Strong analytical and problem-solving skills with proven ability to conduct thorough research
• 2+ years of customer service facing experience
• Strong oral and written communication skills, with ability to communicate complex subject matter to leadership, peers and customers
• Track record of documenting and executing change control

Preferred Qualifications:

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency

The base salary range for this full-time position is $86,400-$108,000 USD.

Benefits include various health plans, time off plans for vacation and sick time, parental leave options, retirement options, education reimbursement, and more.