Customer Retention Sales Specialist

The Customer Retention Specialist will initiate, own, and close renewal sales opportunities with strategic end-user accounts and authorised HP partners within a defined region.

You will work in a close team environment, managing HP's end-to-end renewal business, from partner and account management to order placement.

The role requires active cooperation with multiple departments, relationship building, strong interpersonal skills, and a willingness to learn and adapt new skills.

Responsibilities:

• Develop a comprehensive understanding of the service portfolio to respond to customer and partner requests.
• Meet financial quarterly targets for the assigned territory.
• Generate and drive the sales pipeline using CRM tools.
• Manage up-sell and cross-sell opportunities.
• Establish trusted relationships with HP partners and strategic end customers.
• Understand individual customer requirements to drive deal proposals.
• Analyze reporting of lapsed, current, and future renewal opportunities.
• Provide accurate weekly forecasting and visibility into sales activity.
• Engage with HP Partner and End Customer Account Managers.

Key Deliverables/Accountabilities:

• Understand the service portfolio.
• Meet sales targets.
• Lead negotiations.
• Manage forecasts.
• Use cross-sell and upsell techniques.
• Build trust relationships.

Working Relationships:

• Internal: Global CRS Team, Business Analyst Team, Sales Enablement/Quoting Team, Service Sales Operations, Service Category Team, Order Management, Lead-to-Cash Team, Finance, HP Helpdesk, Sales Engineers, Account Managers.
• External: Channel Partners, Resellers, Strategic End Customers.

Requirements:

• University or College degree.
• Typically, 4-6 years of related experience (e.g., renewal sales, inside sales account management, pipeline management, technology sales).
• Demonstrable track record of sales success with strong selling capabilities.
• Fluent in English (verbally and written at business level).
• Working knowledge of German, French, Spanish (preferred).

Personal Skills and Qualities:

• Strong communication and influencing skills.
• Selling Techniques.
• Account Management.
• Excellent teamwork skills.
• Customer Relationship Management.

Technical Skills:

• CRM Tools (Salesforce, or equivalent).
• Microsoft Office, Excel, Word.
• Presentation Skills.