Description
We are seeking a Customer Service Representative - Customs Brokerage to join our team in Guadalajara, Jalisco, Mexico. As a key member of our Customs Brokerage department, you will ensure the proper and timely movement and clearance of freight, while providing exceptional customer service.
Key Responsibilities:
- Ensure smooth and timely customs process flow
- Ensure accurate and timely client billing
- Understand and interpret import and export customs DLSOP (Desk Level Standard Operating Procedure) elements to fulfill customer instructions and expectations
- Ensure accurate and timely data entry into our operating system
- Transpose customs declaration information from documents into the customs entry system
- Assist with verification of customs declaration information and submission to customs authority
- Track and trace Customs files
- Interact with customs authorities to address issues/questions during the clearing process
- Attend customs inspections or present documents to customs authorities when requested
- Act as liaison between customs authorities, government agencies, and customers
- Ensure timely customs clearance of cargo for Import and Export shipments
- Verify documents received for Import and Export customs purposes are compliant and correct
- Interact with customers to arrange international shipments, meeting customer service standards
- Contribute to maintaining strong relationships with customs officers
- Ensure compliance with regulations, internal policies, and procedures
- Understand department process flow, constantly looking for areas of improved efficiency
- Keep up to date on regulatory requirements governing import and export of goods
- Meet KPI standards, as per company procedures
- Provide overseas communications, timely responses to emails and requests
- Escalate problems to Management when necessary
- Meet company standards of 52 hours training per year per employee
- Attend training classes when required
- Complete mandatory training when required
- Promote compliance by diligently following company policies and regulations
- Adhere to the company's 10 cultural attributes
Requirements:
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Good knowledge of customs brokerage process and system
- Good knowledge of customs legislation, especially classification, valuation, and origin
- Understanding of ocean, transcon, and air documentation process
- Knowledge of air, road, and ocean transport
- Good knowledge of incoterms
- Hazardous Materials certification (preferred)
- Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
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