Description
Naama Bay Promenade Sharm El Sheikh is a prime beachfront hotel located in the heart of Naama Bay, operated by Accor hospitality group.
As an Assistant Front Office Manager (M/F), you will train and develop the front office team in departmental operating standards.
Key responsibilities include:
- Maintaining a consistent focus on improving front office operations and seeking ways to maximize productivity and energy savings
- Leading and supporting employees to achieve financial, operational, and service delivery targets
- Fostering a winning, solution-oriented work environment and motivating team members to deliver excellent service
- Conducting daily concierge and front office briefings and monthly employee meetings
- Ensuring adherence to Accor Hotels & Resorts policy relating to Fire, Hygiene, Health, and Safety
- Driving the performance of the front office and concierge team members, including performance appraisals, coaching, and counselling
- Ensuring the team works with a sales-focused attitude and is aware of sales opportunities within the hotel
- Managing room revenue targets and keeping team members informed of performance results
- Handling book-out situations in a diplomatic and professional manner
- Ensuring guests are communicated with and assisted efficiently and professionally
- Maintaining high standards of grooming and reviewing guest comments and feedback
- Having full knowledge of all products and services provided by the property and in the local area
- Participating in guest events when requested
- Adhering to company credit policies and ensuring daily system closing procedures and reports are completed as per company standards
Qualifications:
- Minimum 2-3 years' experience in Front Office operations, preferably in a supervisory or team leader position within the hospitality industry
- Previous experience in an international or branded hotel is advantageous
- Proficient in Property Management Systems (PMS) and standard computer applications
- Strong knowledge of Front Office procedures, including check-in/check-out, room allocation, cashiering, and guest relations
- Excellent leadership, communication, and interpersonal skills
- Strong problem-solving and decision-making abilities
- Demonstrated understanding of revenue optimisation, room inventory management, and upselling techniques
- Fluent in English (spoken and written); additional languages are advantageous
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