Recreation Manager

We are seeking a Recreation Manager to join our team at Fairmont Kea Lani, a luxury oceanfront resort in Wailea, Maui.

As our Recreation Manager, you will take care of the little things and big things at the beach and pools, ensuring a safe and enjoyable environment for colleagues and guests, and overseeing the growth and development of the department colleagues.

Responsibilities:

• Assist with daily operations of beach and pool areas, ensuring luxury service standards
• Conduct pre-shift briefings
• Assist the Director of Recreation with special projects and hotel activities
• Work closely with departmental leadership and staff to provide support and direction
• Take ownership of guest cabanas, reservations, and special requests
• Motivate, lead, coach, and monitor team member performance levels
• Manage labor and payroll, creating weekly schedules and updating time cards as needed
• Complete colleague performance reviews and discussions
• Record and control inventory, including ordering department operating equipment
• Supervise and direct prompt, efficient, and courteous service in and around department areas
• Ensure delivery of luxury service, maintaining high staff morale and team spirit while maximizing profit potential
• Establish and maintain effective colleague relations, watching proper staffing levels and labor hours
• Maintain an atmosphere of aloha spirit, providing engaging, personalized, timely, and efficient service to discerning guests
• Focus attention on problem resolution and guest satisfaction with beach and pool experiences
• Promote and enforce health and safety awareness, and have a complete understanding of emergency procedures
• Follow hotel and departmental policies, procedures, and service standards
• Contribute to the improvement of the operation, contributing ideas and suggestions
• Actively participate in departmental sales promotions

Requirements:

• High school diploma or equivalent
• Minimum 1 year of work experience in a luxury resort environment
• Minimum 1 year of leadership experience
• Pool and recreation experience in a luxury environment is an asset
• Retail and customer service experience is an asset
• Experience with Ocean Safety and DLNR Policies and Procedures is an asset
• CPR and First Aid Certification
• TB Clearance
• Maui County Liquor Card
• Food Safety Certification or ServSafe Certification