Agent-Order Management

As an Agent-Order Management professional at Expeditors, you will serve as the primary point of contact for customers, handling general shipping enquiries and providing timely support.

Your responsibilities will include:

• Reviewing customer Standard Operating Procedures (SOPs) to ensure compliance with documentation and operational requirements
• Preparing and submitting shipping instructions to carriers, and coordinating payment requests for local charges when required
• Generating and processing shipping documentation, including invoices, Bills of Lading (B/L), and Forwarder's Cargo Receipts (FCR)
• Verifying commercial documents and accurately preparing container manifests in accordance with customer requirements and service timelines
• Maintaining electronic records by scanning and uploading documents into the document management system with accuracy and efficiency
• Monitoring and following up on outstanding Cash-on-Delivery (COD) invoices to ensure timely payment collection
• Identifying and escalating operational discrepancies, exceptions, or irregularities to the supervisor promptly
• Supporting the team with additional assignments and cross-functional responsibilities to meet business and departmental objectives

To qualify, you should have:

• A tertiary education graduate (Associate/HD/Bachelor's Degree) with 1-2 years of working experience in the freight forwarding industry
• Fresh graduates with less experience will also be considered
• Strong interest in pursuing a long-term career in the logistics solutions industry
• Proficiency in PC knowledge
• Good communication skills and ability to communicate in English and Chinese (Cantonese and Mandarin)