Agent front desk

We are seeking a Front Desk Agent to join our team at Fairmont La Marina Rabat Salé.

As a Front Desk Agent, you will be responsible for:

• Welcoming clients and ensuring an exceptional service experience
• Managing check-in and check-out procedures
• Handling billing and payment processes
• Providing personalized experiences for clients
• Promoting hotel services and facilities
• Assigning rooms according to client preferences
• Ensuring the smooth operation of the front desk area
• Participating in information and training sessions
• Managing cash handling and till operations
• Handling client complaints and feedback

Requirements:

• Minimum 2 years of experience in a similar role
• Bac+2 in Hospitality Management
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Knowledge of Opera Cloud system is an asset
• Fluency in French and English; additional languages are a plus

We offer a dynamic and inclusive work environment where you can grow and develop your skills.