Description
We are seeking a highly motivated and organised individual to join our Customs Brokerage team as an Agent. As a key member of our team, you will be responsible for providing exceptional customer service, monitoring freight to ensure timely arrival, and making accurate and timely customs declarations for final delivery to consignees.
Responsibilities:
- Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified/agreed timeframe
- Follow up on inbound shipments and ensure timely delivery to consignee
- Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer
- Ensure compliance with Pharmaceutical & Healthcare requirements as per GDP/GDPMDS regulations and directives
- Report discrepancies related to shipments to customers and origin offices promptly
- Complete customs competency test and file for customs entry whenever necessary/required
- Maintain accurate and complete paperwork that meets customer profiles and complies with local rules and regulations
- Meet Key Performance Indicators on customs entries within customers' requirements
- Comply with Singapore Customs/Competent Authorities rules and regulations and adhere to Expeditors' policies and expectations
- Achieve 100% customer satisfaction by understanding customers' needs and handling requirements
- Respond to customer complaints and queries with a sense of urgency and provide solutions or improvement plans
- Develop good rapport with customers
- Ensure timely and accurate data entry into the system
- Ensure timely and accurate billing of freight and handling charges to customers
- Prepare and submit reports as required
- Take on additional tasks as required to meet departmental needs
Requirements:
- Tertiary education with 1 year of working experience; fresh graduates are welcome
- Good working knowledge of computer software applications, including email, Excel, Word, and PowerPoint
- Good interpersonal and problem-solving skills
- Good communication skills with proficiency in written and spoken English
- Bilingual candidates are preferred
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