Agent - Air Export, Customer Service

As an Agent - Air Export, Customer Service at Expeditors, you will play a crucial role in ensuring smooth, accurate, and timely freight process flow and data entry.

Responsibilities:

• Track and trace shipments as required
• Ensure timely movement and delivery of freight to customers
• Send documents to customers or brokers for customs purposes in a timely manner
• Ensure accurate and timely client invoicing
• Interact with customers to arrange shipments and exceed customer service expectations
• Maintain strong relationships with suppliers, including airlines, trucking companies, and others
• Comply with regulations, internal policies, and procedures, as well as customer requirements
• Follow and update customers' standard operating procedures
• Meet KPI standards as per company procedures
• Provide overseas communications and respond to emails and requests in a timely manner
• Take on additional tasks as required to meet departmental needs

Qualifications:

• Diploma, Bachelor's Degree, or equivalent
• 1-2 years of related working experience in a similar position
• Understanding of transportation documentation and terms is a plus
• Good knowledge of computer and MS Office applications
• Good command of written and spoken English
• Effective interpersonal skills, including listening, comprehension, and clear communication
• Pro-active with strong organizational skills and a strong desire to learn

Benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company