Air Import Customer Service

We are seeking an Air Import Customer Service professional to join our team in Lima, Peru.

As an Air Import Customer Service representative, you will play a critical role in ensuring the smooth movement of international air cargo, providing excellent customer service, and maintaining compliance with regulatory requirements.

Responsibilities:

• Coordinate and track air import shipments (Track & Trace)
• Accurately and timely record information in the operational system
• Maintain constant communication with clients and foreign offices
• Manage arrival notifications, documentation, and operational flow of cargo
• Ensure accurate and timely billing to clients and suppliers
• Meet KPIs, internal procedures, and regulatory requirements
• Identify opportunities for process improvement
• Manage and follow up on assigned accounts
• Escalate operational incidents as necessary

Requirements:

• Experience in customer service and international air import operations (essential)
• Knowledge of logistic processes and foreign trade
• Proficiency in Microsoft Office tools (Excel, Word)
• Strong organisational, follow-up, and detail-oriented skills
• Excellent communication and customer service skills
• Intermediate to advanced English language proficiency (essential)

What we offer:

• Opportunities for professional development in a leading logistics company
• Continuous training (minimum 52 hours per year)
• Excellent work environment and solid organisational culture
• Exposure to international operations and global teams