Description
As a Distribution Customer Service and Booking Agent at Expeditors, you will play a critical role in supporting the company's logistics operations.
The international logistics industry relies on companies like Expeditors to facilitate global trade. With a presence in over 350 locations worldwide, Expeditors provides customized solutions and integrated information systems to meet the evolving needs of international trade.
Role Summary You will work alongside agency contract workers, owning system transactions in your area, focusing on order input, paperwork, and reporting.
Key Responsibilities
- Accurately enter, release, and update orders and transactions in the WMS.
- Prepare shipping and receiving paperwork and labels.
- Run and distribute routine reports for supervisors.
- Monitor order status and flag exceptions before cut-off.
- Support cycle counts, adjustment documentation, and variance research.
- Coordinate with floor operators to synchronize physical and system activity.
- Communicate professionally with internal teams and customer contacts.
- Follow SOPs and safety and security procedures.
Program Specifics
- Inventory seat: focus on serialized-inventory accuracy and count support.
- Outbound PM seat: concentrate on order completion, carrier hand-off documents, and end-of-shift status.
- Escalate any count or serial-number discrepancies immediately.
Qualifications
- High school diploma or equivalent; college degree a plus.
- Experience in customer service, logistics, or warehouse office environments.
- Accurate data entry and proficiency in Excel; WMS experience a plus.
- Detail-oriented team player.
Physical / Work Environment Work in a warehouse and office environment within a secured, high-value facility. You will need to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment.
Additional Requirements
- Background check required.
- Bilingual a plus.
- Flexibility for peak periods, overtime, and occasional weekend work.
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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