Description
We take care of our employees, and they take care of our customers! Become a member of a global community!
The international logistics industry relies on companies like Expeditors to keep global trade moving. At Expeditors, you'll find a professional, friendly environment that prioritizes customer service and innovation.
As a Domestic Logistics Customer Service Agent in our Transcon department, you'll ensure the proper and timely movement of freight and information while providing exceptional customer service.
Major Duties and Responsibilities:
- Manage smooth and timely freight process flow
- Accurately and timely enter data into our operating system
- Track and trace Transcon files as needed
- Use Workflows on a daily basis
- Dispatch shipments on time and communicate with customers
- Arrange domestic shipments for customers, meeting service standards
- Build strong relationships with service providers
- Comply with regulations, internal policies, and customer requirements
- Identify areas for efficiency improvements
- Follow customer standard operating procedures
- Meet KPI standards
Qualifications:
- High School Degree or equivalent
- Pass a background check
- Legally authorized to work in the United States
- No future sponsorship for employment visa required
- Fluent in English (written and verbal)
- Ability to work overtime and commute to Hawthorne, CA
- Basic mathematical skills and comfort with numbers
- Professional business environment experience
Desired Qualifications:
- Associate's or Undergraduate Degree
- Computer skills (Word, Excel, PowerPoint)
- Multi-tasking and prioritization abilities
- Proactive and analytical mindset
- Strong organizational and interpersonal skills
- Effective communication and problem-solving skills
- Reliability and strong work ethic
Benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan (Medical, Prescription Drug, Dental, Vision)
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
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