Account Manager, Local Client Success

Axios is hiring a Client Success Account Manager to support their advertising team. In this role, you will join the Client Success team leading post-sale account management for new and existing accounts, delivering best-in-class, turnkey client experiences from kickoff to wrap.

Responsibilities include:

• Helping drive client retention, identify opportunities for growth, and support media planning efforts to maximize long-term value for both client and Axios
• Working closely with multiple cross-functional teams to develop and execute a wide range of campaigns across the Axios product suite
• Managing all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
• Pull reports and use analytics to make data-driven campaign optimization recommendations
• Partner with sales teams on pre-sale needs, including proposals, RFP responses, and media planning
• Develop and implement long-term strategies aligned with team and company goals

Ideal candidates will possess a growth mindset with a drive to learn, embody an entrepreneurial spirit, and have a passion for the Axios mission. They will also be a team player who operates with integrity, practices radical candor, and fosters a culture of collaboration, kindness, and support for colleagues.

Requirements:

• 1+ years of digital campaign planning and execution experience in a publisher or agency environment
• At least 2-4 years of work experience
• Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations
• Experience developing media plans and recommending products and campaign strategies based on client objectives, budgets, and goals
• Proven ability to build and maintain strong relationships and orchestrate effective communication across a wide range of internal and external stakeholders
• Outstanding communication, organization, and project management skills with obsessive attention to detail
• Takes pride in delivering exceptional customer service
• Capacity to analyze complex situations and foresee potential challenges and opportunities
• Skilled at identifying problems and developing effective solutions independently
• Growth mindset and enjoys working in a fast-paced, collaborative environment
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively
• Initiative to take on responsibilities and drive projects forward with minimal supervision
• Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs
• Willingness to embrace new ideas and approaches to enhance efficiency
• Proficiency in Google Office Suite (Slides, Sheets, Docs)

Benefits:

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• $100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership, including tele-health services
• Personal health advocacy resources through HealthAdvocate
• Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
• Access to the Axios “Family Fund”
• Increased work flexibility for parents and caretakers
• Virtual company-sponsored social events
• A strong and positive work environment