Description
We are seeking a Claims Handler - CH2 to join our Casualty Team at Davies. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
Key Responsibilities
- Pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- Ensure quality service standards and productivity levels are maintained to a high standard
- Undertake appropriate additional tasks provided by the Team Leader
Working Hours
- 35 hours per week
- Monday – Friday 9am – 5pm with 1 unpaid hour for lunch
- This is a hybrid role working 1 day in the office and 4 days from home.
Skills, Knowledge & Expertise
- 12 months relevant experience or 6 months experience plus law degree or equivalent
- Experience of MOJ Claims Portal
- Excellent attention to detail
- Strong communication and negotiation skills
- Strong organisational skills
- Client care and customer service skills
- Ability to manage own volume workload via task management
- Ability to work as a team and independently
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation