Description
We are seeking a skilled File Handler to join our team in investigating complex credit hire claims. As a File Handler, you will be responsible for carrying out complex and technical investigations on pre-litigated claims with a value over £25,000.
The role involves reviewing and analysing files, developing and maintaining client relationships, formulating initial strategies, undertaking telephone negotiations, and ensuring compliance with relevant guidelines and regulations.
Key responsibilities include:
- Reviewing and analysing files throughout the life of the case
- Developing and maintaining client relationships
- Formulating initial strategies
- Undertaking telephone negotiations with third-party solicitors
- Liaising with the insured where necessary
- Ensuring 'actions' are carried out as per the task list
- Accurately completing management information processes
- Feedback successful 'kick-outs' to pre-proceedings handlers and clients
- Ensuring all files are kept within ISO 9001 guidelines
- Complying with SRA Standards and Regulations
- Adhering to Keoghs Values
The ideal candidate will have experience handling credit hire files, excellent communication and negotiation skills, and the ability to work in a target-driven environment.
Benefits include:
- 25 days holiday per year
- Simply Health Care Cash Plan
- Gym flex
- Access to Online Discount Sites
- WeCare – 24/7 online GP, mental health support, and virtual wellbeing
- Death In Service
- Pension Contribution
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions
- Discounts at local retail outlets