Description
We are seeking an Assistant File Handler to work on complex and high-value military claims in a fast-paced environment. As an Assistant File Handler, you will perform delegated tasks to progress and resolve files as soon as practically possible, with opportunities for development in NIHL cases.
Key Responsibilities
- Undertake initial steps on a file, including sending out acknowledgements and procedural documents.
- Conduct investigations as delegated, such as obtaining and reviewing military personnel and medical records.
- Carry out standard procedural tasks and progress with training to complete more complex tasks.
- Instruct experts where necessary and assist File Handlers in progressing files.
- Ensure compliance with SRA Standards & Regulation.
Activity Time Frames
- Be adaptable and follow the direction of File Handlers, prioritizing your activity daily.
- Support File Handlers, work on their case load, and complete delegated tasks within set time frames.
Skills, Knowledge & Expertise
This is a junior entry-level role that involves repetitive tasks but offers opportunities for development based on performance and the desire to progress.
Capabilities needed:
- Organisation
- Motivation
- A willingness to learn
- Ability to take direction from a more senior individual
- Technical knowledge and experience to be developed
Benefits
- Davies Incentive Plan
- 25 days holiday per year, increasing with level of service
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering various topics
- Death In Service – after 1 year's service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Gym Flex
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets