Description
We are seeking a skilled File Handler to join our fast-paced, supportive team in Lostock, Bolton. As a File Handler, you will investigate complex credit hire claims with a value over £25,000, helping our clients save hundreds of thousands of pounds each year in exaggerated and inflated claims.
Key Responsibilities
- Review and analyse files throughout the life of the case, in accordance with client guidelines
- Develop and maintain client relationships, keeping the client at the heart of every decision
- Formulate an initial strategy, assessing all intel and KYO strategies
- Undertake telephone negotiations with third-party solicitors
- Liaise with the insured where necessary
- Ensure 'actions' are carried out as per the task list within the Case Management System
- Accurately complete management information processes (MI)
- Feedback successful 'kick-outs' to pre-proceedings handlers and clients via outcome reports
- Ensure all files are kept within ISO 9001 guidelines
- Comply with SRA Standards and Regulations
- Adhere to Keoghs Values
Working Hours
- 35 hours per week, Monday to Friday, 9am to 5pm, with 1 unpaid hour for lunch
Benefits
- 25 days holiday per year, increasing with level of service (opportunity to buy and sell 3 days)
- Simply Health Care Cash Plan
- Gym flex
- Access to Online Discount Sites
- Davies Incentive Plan
- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering various topics
- Death In Service – after 1 year's service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets