Description
We are seeking a Small Claims File Handler to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler. The role involves handling both quantum and liability small claims cases efficiently and proactively, using effective telephone negotiation techniques to obtain the appropriate settlement.
Key Responsibilities
- Manage a caseload of Small Claims Track cases, ensuring effective planning and organisation to meet Court deadlines.
- Deliver agreed performance targets and quality standards.
- Analyse available evidence to create an initial case strategy on liability and quantum.
- Conduct effective telephone discussions and negotiations with clients, Defendants, third-party insurers, and third-party solicitors to pursue efficient and appropriate settlements.
- Proof witnesses, assess their evidence, and draft statements.
- Draft Court documents and comply with all Court deadlines.
- Instruct, brief, and liaise with Counsel.
- Guide Defendants through the litigation process where required and set expectations.
- Maintain timely and accurate case management, billing, and management information systems.
- Delegate tasks to other team members where available and appropriate.
- Deal with correspondence and telephone calls within strict service level agreements.
- Update reports upon receipt of evidence as required.
- Adhere to Client Guidelines and ensure files are kept within ISO 9001 guidelines.
Working Hours
- 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Skills, Knowledge & Expertise
- Established experience in law through further education or experience.
- File handling experience within a law practice or insurer.
- Good understanding of the Highway Code and basic road traffic act principles.
- Ability to plan and prioritise workloads.
- Efficient in a process-driven environment.
- Drive to achieve and take development opportunities with a positive attitude.
- Excellent listening and verbal communication skills.
- Excellent written communication skills and ability to compose professional written communications.
- Ability to follow instructions with attention to detail.
- Ability to recognise when sensitivity and tact are required.
- Effectively work within a team.
Benefits
- 25 days holiday per year, increasing with level of service.
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering various topics.
- Death In Service – after 1 year's service.
- Pension Contribution based 5% Employee / 3% Employer.
- Cycle to Work Scheme.
- Tech Scheme.
- Season Ticket Loan.
- Gym Flex.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets.