Description
Grab is Southeast Asia's leading superapp, providing various services including food delivery, financial management, and transportation.
The Partner Engagement Business Partner team connects Indonesia's central operations priorities with city teams and driver-partners, providing engagement guidance, coordinating program launches, managing issue escalation, and using field feedback to improve programs continuously.
As a Partner Engagement Business Partner Assistant Manager, you will transform engagement priorities into clear, actionable plans across your assigned territories, guide city teams on engagement best practices, monitor community-engagement quality and effectiveness, and translate driver feedback into practical improvements.
Responsibilities:
- Drive planning and governance: Track engagement plans, identify owners and deadlines, monitor risks and decisions, and follow up consistently until actions are completed as agreed.
- Improve community engagement: Guide city teams on Kopdar planning and execution; review attendance, feedback, follow-up activities, and quality metrics,focusing on meaningful engagement outcomes, not just activity counts.
- Support program launches: Prepare comprehensive briefings, FAQs, and readiness checklists for new programs or changes affecting drivers; relay city team feedback to program owners to ensure successful implementation.
- Turn feedback into action: Summarize territory insights and unresolved issues for internal and regional leaders; coordinate escalation processes where needed to drive resolution and continuous improvement.
- Improve team processes: Maintain current engagement guides, stakeholder maps, and tracking systems; streamline recurring reporting to enhance team efficiency and effectiveness.
Qualifications:
- Bachelor's degree from any major
- Minimum 3-5 years of experience in coordinating operations, partner/community programs
- Proficiency in data analysis tools such as Ms. Excel and Power BI
- Experience with KPI tracking and reporting
- Experience in facilitating briefings and writing concise updates
- Working proficiency in Bahasa Indonesia and English
- Comfort with spreadsheets and presentation tools
- Willingness to visit cities when the work requires it
- Preferably has experience with driver-partner engagement, community programs or CRM/issue-tracking workflows
Benefits:
- Term Life Insurance and comprehensive Medical Insurance
- GrabFlex benefits package
- Parental and Birthday leave
- Love-all-Serve-all (LASA) volunteering leave
- Confidential Grabber Assistance Programme
- FlexWork arrangements