Description
We are seeking a student intern to join our Solutions Asia Customer Care Center team. The team supports customers and service partners in resolving engine-related issues, working to ensure quick engine recovery and minimise equipment downtime.
Responsibilities:
- Contributing to the development of data analytics capabilities by identifying recurring engine issues and recommending proactive solutions to improve engine availability.
- Monitoring engine health using RRPS digital service platform – mtuGo, track newly commissioned engine and connectivity status.
- Assisting in the creation automation and execute scripts to streamline the warranty claim process.
- Supporting daily operations, including monitoring Customer Care Center (CCC) ticket progress, analysing customer satisfaction survey results in the SAP Cloud for Service (C4S) system, and tracking connected assets.
- Supporting warranty claims from service partners.
Requirements:
- Students pursuing a degree in Computer Science, Data Science, or Engineering.
- Strong analytical skills and attention to detail, with a willingness to learn.
- Confident and effective communication skills.
- Proficiency in MS Office applications (Excel, Word, and PowerPoint).
- Experience with automation tools such as Python or Power BI is a plus.
- Must be able to work on-site at the Tukang (Jurong) office.
What we offer:
- Meaningful work from day one, with the support to help you succeed.
- A culture that invests in your personal and professional development.
- The chance to grow your skills while working on real projects in a global company.