Description
We lead the full lifecycle of customer-facing projects, from initiation to closure, ensuring every initiative aligns perfectly with our clients' business goals and our internal strategic objectives.
You will drive end-to-end project success, serving as a trusted advisor and critical issue point for customers, and advocating for their needs.
Key responsibilities include:
- Leading complex, multi-enterprise customer engagements from kick-off to closeout
- Providing transparent updates to Service Delivery Managers and Customer Experience Managers
- Managing project-level budgets, financial forecasting, and system reporting
- Applying industry-standard methodologies like PMI and Agile to ensure rigorous governance and risk management
- Collaborating with vendor management teams to source bids and draft Statements of Work and Terms and Conditions
Requirements:
- Bachelor's degree in Business, Computer Science, Engineering, or a related field, or 10 years equivalent project management work experience
- 7+ years of dedicated experience leading end-to-end delivery of enterprise software, SaaS solutions, and/or professional services to external enterprise-level clients
- Current Project Management Professional (PMP) certification from PMI, PMI-ACP, CPMAI, or PRINCE2 Practitioner status
- Ability to proactively identify and minimise risks, handle rigorous delivery timelines, and facilitate high-level communication across cross-functional teams and senior customers
Preferred qualifications:
- Industry-recognised certifications such as CCST, CCNA, or Cisco AI Foundation/Practitioner