Description
We are seeking a Customer Account Specialist to join our team. As a Customer Account Specialist, you will provide professional solutions to company end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
Key Responsibilities:
- Manage customer lifecycle and collection processes.
- Monitor, document, and resolve payment deviations and delays.
- Act as the primary accounts receivable point of contact for customers.
- Resolve invoicing and payment-related queries.
- Collaborate with customers' accounts payable teams and internal stakeholders to ensure timely payment processing.
- Support customer experience initiatives and promote the use of available customer engagement channels and tools.
- Ensure compliance with internal and external policies and procedures.
To be successful in this role, you will need:
- A Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.
- Strong verbal and written communication skills.
- Customer-focused mindset with problem-solving capabilities.
- Ability to work in a fast-paced environment and manage ambiguity.
- Basic knowledge of Microsoft Office applications and business processes.
We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones. We also invest in your career and provide opportunities for growth and development.