Description
Join Ubisoft's Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment. You will help to mobilize and work closely with cross-functional teams across Ubisoft to plan and execute efficient live operations while advocating for the player experience and proactively safeguarding our franchises and company reputation.
As a Customer Experience Program Manager Assistant, your tasks will be:
- Plan and manage live operations, identifying, planning, and executing Live Operations for Ubisoft's Games and Services to ensure launch readiness and operational excellence for cross-functional teams.
- Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).
- Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint...) to ensure knowledge continuity for the CX Program Management team.
- Collect, clean, and analyze past live operations data to extract actionable insights, leveraging analytical skills to drive process improvements.
- Assist with transversal projects to improve collaboration across global publishing and beyond.
Qualifications:
- Currently pursuing a higher education degree specializing in project management or equivalent;
- Previous experience in project management, planning live operations in a cross-functional environment;
- Team player with a focus on gathering feedback and contributing to process improvements;
- Detail-oriented and structured thinker, able to organize workflows, improve efficiency, and solve problems;
- Proficient in Excel, with experience in KPI tracking a bonus;
- Prior coursework or experience in knowledge mapping, basic understanding of ITIL principles appreciated, and familiarity with BPMN flows an added advantage;
- Fluent level of English, both written and spoken. French is a bonus;
- Strong interest in the video game industry!
Benefits as a Trainee at Ubisoft:
- Internship reward according to study level.
- Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month.
- Ticket reduction (concerts/shows), access to the Ubisoft gym at preferential price.