Description
We are seeking a Private Customer Consultant to join our team in Essen. In this role, you will provide comprehensive advice to private customers through various digital channels, including telephone, video consultation, co-browsing, and email. You will be responsible for advising customers on topics such as accounts, service, personal loans, and precautionary products.
Your tasks:
- Provide demand-driven advice to private customers through digital media
- Take responsibility for a pool of customers, acquire new customers for the digital, omnichannel private customer segment, and continuously develop customer relationships
- Identify needs through the use of standardized consulting processes and refer customers to specialized areas when necessary
- Conduct high-quality, goal-oriented consultations over the phone
- Actively contribute to the team, promote the consulting performance of your colleagues, and share your expertise in a motivating way
- Support RBC executives in the induction of new employees and take on deputy tasks in daily control
Requirements:
- Banking business training or comparable qualification
- Good knowledge of the product range for private customers
- Sales skills and enjoyment of contact with customers
- Open and communicative personality who works well in teams
- High willingness to learn and motivation to continuously develop your know-how
- Routine in dealing with PC and software applications
Benefits:
- A wide range of benefits that cover all your professional and personal needs
- Emotional balance: offers such as counseling in difficult life situations and offers to promote mental health
- Physical fitness: offers such as extensive check-up examinations, vaccination offers, and counseling on a healthy lifestyle
- Social networking: support through the pme family service, fitness center job, flexible working time models, and programs to promote diversity, equal opportunities, and participation
- Financial security: offers such as contribution plans for old-age provision, bank services for employees, company bicycle, or Germany ticket