Workplace Experience Analyst

At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew. We're seeking a dynamic Workplace Experience professional to support the daily operations of our São Paulo office and play a key role in its ongoing growth and development.

Responsibilities:

• Support day-to-day workplace operations, managing services such as food and beverage programmes, office supplies, mail, packages, and general office upkeep to deliver a seamless employee experience
• Deliver exceptional customer service to all who enter the São Paulo office, upholding Braze's high standards of hospitality, including onboarding support to new hires
• Monitor and respond to workplace service tickets, maintaining a customer-focused mindset to ensure top-tier service for São Paulo employees
• Support the planning and execution of local events and activations, including holiday celebrations, mixers, ERG events, and employee engagement programming, collaborating with the local culture committee to ensure a high-quality and consistent employee experience
• Balance multiple priorities with ease, responding to urgent needs while keeping day-to-day tasks running smoothly and on schedule
• Support general office requests and workplace questions, helping employees get what they need to do their best work
• Assist with budget tracking, invoice management, and financial planning for the São Paulo office
• Support compliance with health and safety requirements, working closely with external providers, building management, and internal stakeholders to maintain a safe and compliant workplace
• Be a flexible team player, jumping in to support the Workplace team with ad-hoc tasks, PTO coverage, and operational needs as they arise

Requirements:

• Demonstrated experience in a similar role; experience in customer service a plus
• Ability to work on-site, Monday to Friday, maintaining a full-time, in-office schedule
• Someone who is confident, positive, and comfortable being in a highly visible role that will define the reputation of the Braze Workplace Team
• Passion for best-in-class workplace experience and customer service
• A strong communicator with excellent grammatical skills
• A sharp eye for detail and good organizational skills
• Proactive and self-motivated with the ability to set own priorities
• A creative problem-solver, bringing innovative ideas and solutions to the table
• An awesome can-do attitude - no task is too big or too small
• Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
• Familiar with Mac computer and GSuite

Benefits:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®