Description
We are seeking a Front of House Leader to join our team at Pret's University Square location in Manchester.
As a Front of House Leader, you will be an in-shop champion, coaching and mentoring your team to deliver exceptional customer service and maintain high standards. You will be a people person with a passion for helping your shop and team grow.
Responsibilities:
- Lead with purpose, driving team performance, protecting profit, and keeping customers happy
- Bring genuine warmth and your authentic self to work every day
- Share our passion for exceptional customer service
- Spread joy every day through small acts of kindness
Requirements:
- Experience leading a team and driving performance
- Ability to work in a fast-paced environment
- Passion for delivering exceptional customer service
Benefits:
- Base pay rate: £13.85 per hour
- Additional £1.25 per hour Mystery Shopper bonus once training is complete
- Earn an extra £5 per hour for shifts started between 3-5am
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership for 50% off food and 5 free Barista-made drinks a day
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition
- Access to marketplace discounts
- Comfy free shoes to wear on shift
Our values:
- Happy Teams Happy Customers
- Amazing Standards Every Day
- Never Standing Still
- Doing The Right Thing