Description
We are seeking a Front of House Leader to join our team at Pret. As a leader, inspirer, and driver of their team, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
About the role The Front of House Leader role involves leading a team, driving performance, protecting profit, and keeping customers happy through high standards and great energy.
Responsibilities
- Be kind, honest, and generous, bringing genuine warmth and authenticity to work every day
- Share our passion for exceptional customer service
- Spread joy every day through small acts of kindness
- Lead with purpose, driving team performance, protecting profit, and keeping customers happy
Requirements
- Experience leading a team and driving performance
- Passion for exceptional customer service
- Ability to spread joy and kindness every day
What we offer
- Base pay rate: £14.10
- Additional £1.25 per hour Mystery Shopper bonus once training is complete
- Extra £5 per hour for shifts started between 3-5am
- 28 days annual leave (pro-rata for part-time workers)
- Pension scheme
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership for 50% off food and 5 free Barista-made drinks a day
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition
- Access to marketplace discounts
- Comfy free shoes to wear on shift